- All claims for refunds or exchanges due to dissatisfaction or damage must be made within 7 days of receipt of the package in order to qualify for a refund or exchange. Once a claim is filed, instructions will be given on returning the product received. Once the item is returned and inspected, and no items have been opened or eaten, a refund for the cost of the product will be issued.
- A refund will not be made if the shipping address given was incomplete or incorrect.
- If a customer elects overnight shipping, 2nd day, or 3 day delivery (excluding Alaska and Hawaii) and the package is not delivered on time, The Gift Garden will refund the shipping costs only. The Gift Garden will not give a shipping refund if the address was incorrect or incomplete or delivery was not successful due to the following:
- Recipient not at the specified address
- Business closed for the Holiday or Weekend
- No one home at the time of delivery
- Package delivery was rejected
- Wrong address information given
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